Warranty Policy

Effective Date: November 2025
Last Updated: November 2025

At Foundation for Human Kindness and Compassion, we stand behind the quality of the products we sell (e.g., solidarity merchandising). This policy applies only to goods sold by Foundation for Human Kindness and Compassion through fhkc.org; it does not apply to donations or pro bono services.

1. Coverage

• Physical products: Legal warranty for manufacturing defects or materials for 6 months from delivery
• Excluded: Normal wear and tear, misuse, accidents, improper handling, exposure to extreme conditions, third-party alterations, or cleaning contrary to instructions
• Digital products (if applicable): Access or download is guaranteed for 30 days; compatibility with non-indicated software/hardware is not guaranteed

2. What Will We Do?

At our discretion: (i) repair, (ii) replace with an equal or equivalent item, or (iii) refund the price paid if repair/replacement is not viable.

3. How to Request Warranty?

1. Write to [email protected] with: order number, photos/video of the defect, description, purchase date
2. We will send you evaluation instructions and, if necessary, return guidance
3. After verifying the manufacturing defect, we will apply the corresponding solution

4. Shipping and Costs

• If the warranty applies, we cover return and re-shipment freight within the United States
• International orders: the customer assumes local taxes/customs; if warranty applies, we cover the replacement re-shipment but not customs fees

5. Testing and Inspection

We may require the return of the product for inspection. If a manufacturing defect is not confirmed, the item will be returned and handling/shipping costs may apply.

6. Relationship with Applicable Law

This policy is interpreted in accordance with the Consumer Statute (Law 1480/2011 – Colombia) and other applicable regulations. In case of conflict, the applicable regulations prevail.