Privacy Policy

Effective Date: November 2025
Last Updated: November 2025

Foundation for Human Kindness and Compassion is responsible for the processing of your personal data in accordance with applicable data protection laws, including Law 1581 of 2012 (Colombia), Decree 1377 of 2013, and related regulations.

1. Data We Collect

• Identification and Contact: name, email, phone, address
• Transactional: donation/purchase history, payment methods (tokenized by gateway)
• Technical: IP address, device information, cookies/analytics
• Optional: communication preferences, interests

2. Purposes

• Manage donations, purchases, and shipments
• Issue receipts, handle inquiries, provide support
• Send institutional communications and (if authorized) marketing
• Comply with legal and accounting obligations

3. Legal Bases and Consent

We process data with your consent, for contract execution, legal obligation compliance, and legitimate institutional interest (e.g., Site security). You may revoke your consent at any time without retroactive effects.

4. Cookies

We use first-party and third-party cookies for functionality and analytics. You can manage them in your browser settings. See Cookie Policy (if applicable).

5. Data Processors and Transfers

We may share data with service providers (hosting, payment gateways, messaging) under processing agreements. If there are international transfers, we ensure adequate protection measures.

6. Security and Retention

We apply reasonable technical and organizational measures. We retain data for the time necessary for the purposes and legal requirements.

7. Data Subject Rights

You have the right to access, rectify, update, delete, revoke consent, and file complaints with the relevant authority.

• Requests: [email protected], subject: "Personal Data"
• Physical Address: [To be provided]

8. Data Request Procedure

1. Send your request with identification of the data subject and specific petition
2. We will respond within a maximum of 10 business days (extendable according to law)
3. If you are not satisfied, you may contact the Superintendence of Industry and Commerce